Whoever you are, whatever you are going through, if you are living in Japan our trained Lifeline Support Workers are here for you. You don’t have to be suicidal to reach out, whatever is on your mind, we are here to listen.
Our service hours are split across our phone and chat platforms. We are available from 9 AM – 11 PM Monday – Thursday, and from 9 AM – 2 AM on Fridays, Saturdays, and Sundays. Please check our weekly hours to find out whether we are currently available on chat or phone.
No one needs to struggle alone.
If it is an emergency, you are in Japan and you have already taken steps to end your life or feel that you are unable to stay safe, please call 119 for the ambulance or 110 for the police.
If you are in Japan, worried about someone else, and think their life may be in immediate danger, you can call 119 for an ambulance or 110 to reach the police. In order for emergency services to act, you will need to provide: their name, their phone number, and their address.
It can take a lot of courage to ask for help. We know it can be difficult to share what’s troubling you. There is no rush, you can take your time. Sharing your concerns can be an important step in confronting your worries, hearing a caring voice or seeing a caring statement can give you the strength to keep going and know you are not alone.
Our services are open and free to everyone across Japan who speaks English.
TELL commits not to collect and store personally identifiable information communicated by the user unless otherwise agreed. In the case where the user agrees to allow TELL to collect and store the information, a personal record will be created in TELL server to store this information.
We will listen and help you talk through your concerns, worries, and troubles.
The minimum age for accessing and using the Lifeline Chat is 13. Below this age, people are not allowed to access this service and must call TELL Lifeline instead.
One of the questions we’ll ask might be about whether you’re suicidal. By asking the question, we’re just giving you the space to talk about these feelings if you want to.
Generally, you will speak to a different volunteer each time you call. Our priority is to make sure you get support from someone as quickly as possible, so we’ll find the first available volunteer. Our support workers are trained in a wide range of issues, including HIV, pregnancy options, LGBTQIA+ issues, eating disorders, and substance abuse, as well as emergency situations and suicide— no problem is too big, or small.
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