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After you have submitted your application with us, we’ll invite you to a selection interview to go over the training in more detail with you and discuss any questions and concerns you may have.
This helps us get to know each other, and both decide if volunteering on the Lifeline is right for you.
Training as a Lifeline volunteer takes place over a nine-week period. Most of the training is conducted online at times that suit you, with three weekend workshops. You will have the opportunity to join group discussion forums, watch video presentations and practice your skills with trained Lifeline volunteers through role-plays or online discussions.
After you have graduated from the basic training you will undertake an apprenticeship on the Lifeline where you will receive additional support and guidance by experienced trainers and support workers.
Once you have graduated to a Lifeline Support worker we ask for a 10-hour commitment per month for a minimum of 12 months. This is two four-hour shifts each month at times that suit your schedule and two hours of group support and supervision.
You do need to be over 18 to be a Support Worker for TELL Lifeline.
Some support roles can be done under the age of 18, so it’s worth inquiring what vacancies we have. There is no upper age limit.
Many of our Support Workers are not native English speakers. But you do need to be relatively fluent in speaking English.
Following the launch of TELL Chat in 2017, we are now able to welcome volunteers wherever they are located in Japan. Chat shifts are taken from the volunteer’s home so there is no need to travel to a special location, meaning we can train and welcome volunteers from all over Japan.
Volunteers can choose whether to compelte their shifts on the phone or via the chat platform. However, chat is always available on Friday, Saturday and Sunday nights, and we hope to expand this service in the future. If you have questions about how the service works, please contact us.
It takes time to develop the skills and knowledge you’ll need to be a Lifeline volunteer, which means that this role is not appropriate for those looking for short-term placements of less than a year.
We invest in selecting, training and supporting our volunteers, so we’re looking for people who want to stay with us for a while.
To inquire about work experiences, internships, and other volunteer opportunities, please contact us.
Many of our Support Workers have used TELL to support their application to a variety of courses and placements. However, in order for us to be able to write knowledgeably about you and your skills, we need to get to know you and this takes time. TELL will not provide references or recommendations for volunteers until they have spent a year volunteering with us.
Illustrations by Kento Iida