If your life is in danger, call the police at 110

Worried About Someone?

If you have noticed changes in the behavior and mood of someone you know; if they have told you that they are feeling suicidal; or if they are talking on social media about ending their life, it can be hard to know what to do. If you are worried, don’t ignore what you are feeling. Trust your instincts. There are things you can do to support them.

Reach out to the TELL Lifeline. TELL Lifeline volunteer support workers offer confidential support every day of the year, Monday – Thursday from 9 AM – 11 PM and Friday – Sunday from 9 AM – 2 AM. Service hours are split between phone (03 5774 0992)  and chat, please see our weekly schedule here.


If you think it may be an emergency and the person could be in immediate danger:
If you are in Japan:
  • Call 119 for an ambulance or 110 for the police 

For emergency services to be able to act, you need to be able to give:

  • Their name
  • Their phone number
  • Their address
If you are located outside Japan:
  • Call 81-3-3501-0110 (M-F 8:30 – 17:15 JST). Outside of these hours the service is not available. 
  • If it is outside of these hours, try to locate a police station near the person’s address and ask for translation (TSUYAKU) when you call.

For emergency services to be able to act, you need to be able to give:
  • Their name
  • Their phone number
  • Their address

If you think that someone you know might be struggling, find an opportunity to talk to them directly about your concerns. For most people listening and showing you care will help.

  • Listen carefully to what is troubling them.
  • Ask questions about how they are feeling.
  • Talk gently about your concerns and the things you have noticed.
  • Give them time and space to tell you about what they are going through.
  • Listen without being judgmental or offering solutions.
  • Encourage them to get professional support.


Recognize Warning signs and risk factors

Many people feel such relief that someone has noticed they are struggling and have taken the time to ask them about it. However, if you are still worried about them, then getting help and support is very important.

  • You can help by encouraging them to make a Safety Plan and offer to work on this together. 
  • You can help by encouraging them to make an appointment with a doctor or counselor.
  • If they are already seeing someone, encourage them to stick with their treatment plan, or to seek different treatment if no improvement occurs.

TELL Lifeline


Daily Hours

Suicide Prevention

Emergency Numbers

Emergency Services

Police: 110
Fire: 119
Ambulance: 119

Emergency Medical Interpretation Service

Monday to Friday 17:00 – 20:00
Saturday, Sunday, and Holidays 9:00 – 20:00

Tokyo Multilingual Police

(English, Korean, Mandarin, and Japanese)
Monday to Friday 8:30 – 17:15 Telephone: 03-3501-0110                          Translation is available 24 hours every day via 110              

Drug Overdose & Poison Control Centers

U.S. Air Force Hospital, Yokota: 0425-52-2511, ext. 57740
Honolulu Poison Control Center: 1-808-941-4411
Osaka Toxicity: 0990-50-2499, 06-871-9999