Contact TELL Lifeline TOLL FREE at 0800-300-8355 (TELL).
The TOLL FREE service is available until April 30.
You can still reach us at 03-5774-0992 or please check our chat page to connect with us.
TELL Lifeline is available
Saturday 09:00 – Monday 23:00 (Continuous service)
Tuesday – Thursday 09:00 – 23:00
Friday 09:00 – 02:00
Our hours of operation are split between our phone and chat service.
Please check the weekly hours below to see whether we are available via phone, chat or both.
If you are in danger from yourself or others, please call the police (110) or ambulance / fire (119). Do not hang up until the operator does.
Mondays
Phone: 05:30 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)
Chat: 12:30 16:00; 19:30 – 23:00
Tuesdays
Phone: 08:30 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)
Chat: 12:30 – 16:00; 19:30 – 23:00
Wednesdays
Phone: 08:30 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)
Chat: 12:30 – 16:00, 19:30 – 23:00
Thursdays
Phone: 09:00 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)
Chat: 12:30 – 16:00; 19:30 – 23:00
Fridays
Phone: 9:00 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)
Chat: 12:30 – 16:00; 19:30 – 02:00
Saturdays
Phone: 09:00 – 12:30;16:00 – 23:00 (Toll Free 0800-300-8355)
Chat: 12:30 – 16:00; 19:30 – 05:30
Sundays
Phone: 05:30 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)
Chat: 12:30 –16:00; 19:30 – 05:30
Please understand that there may be some last minute changes due to emergencies. Thank you for your understanding.
To know more about TELL and the services provided, please visit TELL’s Facebook page, join us on Twitter, or view our official Instagram account.
The TOLL FREE SERVICE has been made possible by the generous funding from donations as well as the support of KDDI. Thank you for helping us provide this service and making mental health support more accessible.