If your life is in danger, call the police at 110

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TELL Hours: Lifeline Phone and Chat

Contact TELL Lifeline TOLL FREE at 0800-300-8355 (TELL)

The TOLL FREE service is available until April 30. 

You can still reach us at 03-5774-0992 or please check our chat page to connect with us.

TELL Lifeline is available  

Saturday 09:00 – Monday 23:00 (Continuous service)

Tuesday – Thursday 09:00 – 23:00

Friday 09:00 – 02:00

Our hours of operation are split between our phone and chat service.

Please check the weekly hours below to see whether we are available via phone, chat or both.

If you are in danger from yourself or others, please call the police (110) or ambulance / fire (119). Do not hang up until the operator does.

When you want to talk, we are here to listen.  
 
Lifeline Weekly Schedule 

Mondays

Phone: 05:30 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)

Chat: 12:30 16:00; 19:30 – 23:00

Tuesdays

Phone: 08:30 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)

Chat: 12:30 – 16:00; 19:30 – 23:00

Wednesdays

Phone: 08:30 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)

Chat: 12:30 – 16:00,  19:30 – 23:00

Thursdays

Phone: 09:00 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)

Chat: 12:30 – 16:00; 19:30 – 23:00

Fridays

Phone: 9:00 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)

Chat: 12:30 – 16:00; 19:30 – 02:00

Saturdays

Phone: 09:00 – 12:30;16:00 – 23:00 (Toll Free 0800-300-8355)

Chat: 12:30 – 16:00; 19:30 – 05:30

Sundays 

Phone: 05:30 – 12:30; 16:00 – 23:00 (Toll Free 0800-300-8355)

Chat: 12:30 –16:00; 19:30 – 05:30

Please understand that there may be some last minute changes due to emergencies. Thank you for your understanding.

To know more about TELL and the services provided, please visit TELL’s Facebook page, join us on Twitter, or view our official Instagram account.

The TOLL FREE SERVICE has been made possible by the generous funding from donations as well as the support of KDDI. Thank you for helping us provide this service and making mental health support more accessible.