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TELL's Counseling Services
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TELL Counseling offers confidential face-to-face and distance counseling psychotherapy services for adult individuals, couples, families, children, and adolescents. We have counseling centers in the Tokyo Metropolitan area and Okinawa. We also provide professional and secure Telehealth Counseling. Our diverse therapist team provides counseling services in multiple languages including English, Japanese, Portuguese, Spanish, Cantonese, Mandarin, and Bahasa.

Our experienced and compassionate therapists and psychologists are all licensed (in Japan and/or overseas) or are directly supervised by a qualified clinician. Our current areas of expertise include:

Individual Counseling: Our individual counseling services typically begin at 50 minutes per session.  Counseling sessions are conducted in a private counseling room or online where your confidentiality is protected.

Couples and/or Family Counseling: Besides individual counseling, TELL therapists also offer a variety of therapeutic approaches to issues and problems existing within couples and families.

Depending on the therapist you are assigned to, the couple and/or family counseling session will be 50 or 75 minutes. You will be meeting with your therapist as a couple/family together or separately depending on your needs and the therapist’s recommendations. Many of our therapists are Licensed Marriage and Family Therapists or have substantial training to work with families/couples, who hold their licenses in Japan and overseas.

For more details please view our therapist’s bios or contact us.

Common therapeutic approaches that our therapists provide include: 

A type of psychotherapy (talk therapy) that has a solution-oriented approach and aims to help process patient struggles from both a cognitive and behavioral perspective.

The goal of CBT is to address negative thoughts (cognitive) or behaviors (behavioral) that are causing distress and focus on encouraging practical steps toward solving the problem at hand while tackling the anxiety that it may be causing.

The basis of CBT rests on the idea that thoughts and feelings are what influence behaviors.

A type of group therapy in which what one experiences on the inside is enacted through movement and action with the help of other members of the group.

Elements of psychodrama can be used with individuals, couples, and families as well.

A type of psychotherapy (talk therapy) similar to Cognitive Behavioral Therapy that is centered on mindfulness, distress tolerance, emotion regulation, and interpersonal effectiveness.

The goal is to reduce emotional distress and relationship struggles.

A type of therapy focused on actively rejecting the denial of internal thoughts and feelings, and recognizing them as reactions to situations one has experienced.

This allows the individual to process such thoughts and feelings, and work to move past these obstacles blocking them from healing.

A type of therapy used for individuals who have experienced a traumatic event or situation. EMDR involves the client following the therapist’s hand movements with their eyes.

During therapy, focus is placed on the elicited emotions and reactions to the traumatic event or situation. The goal of EMDR is to reduce distress associated with the traumatic experience.

A type of therapy that analyzes an individual’s current situation and encourages finding concrete solutions to confront problems and improve quality of life.

A type of therapy in which a client expresses themselves through an artistic / creative medium (typically focused on one medium), which the art therapist analyzes for ways to explore emotions on a deeper level that may be hard to express verbally.

TELL Counseling is not equipped to provide emergency services. In the case of an emergency, please contact the police or emergency line.

If you wish to speak to someone for emotional support, please call our TELL Lifeline: 03-5774-0992 Service hours are split across our phone and chat platforms, available from 9 AM – 11 PM Monday – Thursday, and from 9 AM – 2 AM on Fridays, Saturdays, and Sundays. Please check our weekly hours to find out whether we are currently available on chat or phone.

General counseling sessions are by appointment only and we do not provide same-day appointments.

In case of an emergency, please contact the police or your local emergency line. If you wish to speak to someone for emotional support, please call our TELL Lifeline: 03-5774-0992. Service hours are split across our phone and chat platforms, available from 9 AM – 11 PM Monday – Thursday, and from 9 AM – 2 AM on Fridays, Saturdays, and Sundays. Please check our weekly hours to find out whether we are currently available on chat or phone.

How do I book an appointment with TELL?

Please choose the form for the location you would like to use TELL’s services.

For Okinawa, please fill out your information in this secure form. For Tokyo and all other locations, please fill out your information in this secure form

*Please note that all of our counseling sessions are by appointment only. We cannot make same-day appointments.

After submitting the secure google form above, our office will invite you to join our health management website called TheraNest. Follow the instructions to join the Client Portal and fill out the necessary intake form(s). The information you provide will help us connect you with the clinician who can best match your needs.

Our Intake Coordinator will review your intake form and select the clinician who can best assist you. Your provider will then contact you directly via email to arrange schedules and schedule your first appointment. If the appointment is in person, you will be provided with directions to the office. If the appointment is via teletherapy, you will be provided with a link to your session.

When you arrive for your session, please have a seat in the waiting room. Your provider will come to meet you there. One session lasts 50 minutes. If your session is via teletherapy, please log in to the link provided for you a few minutes before the appointment start time to be sure you are ready to go when the appointment starts.

We require 24 hours notice for a cancellation. A cancellation fee will be charged if you cancel within 24 hours or do not show up for your appointment. All cancellations must be made via email to your therapist. If you cannot find your therapist’s email, please contact the respective Intake Coordinator (below):

Tokyo office – intakesubmission@telljp.com

Okinawa office – okinawa.intake@telljp.com

In general, clients can schedule the initial appointment within one week of the initial contact. However, depending on your availability, there may be a wait until a provider has an opening at that time. Please contact the office to inquire as to any potential wait times. 

For adult* individual counseling, we do not schedule/cancel appointments for a third party (including a family member, fiancée, and boyfriend/girlfriend). Only the identified client can schedule/cancel her/his own appointment. If you think a friend/family member needs to meet with a therapist for counseling, please ask her/him to contact us.

For couples counseling, either one of the clients may contact to schedule or to cancel an appointment.

In cases where the identified client is a minor, a designated parent or legal guardian is allowed to manage the counseling appointments.

Before the appointment, you will be asked to fill out a form that will help the counselor to assess your situation during the intake session. At the initial session, you can expect to:

  • work together with the counselor to clarify your presenting problems
  • express your goals for treatment
  • gain an understanding of your counselor’s approach to therapy
  • review consent forms and clinic policies and procedures 

 

Your therapist will assess and determine the best course of action for your situation, such as recommending ongoing counseling (individual, couples, family, etc), and/or referrals to additional health service providers.

TELL’s diverse therapist team provides counseling services in multiple languages including English, Portuguese, Japanese, Spanish, Cantonese, Mandarin, and Bahasa.

Yes, we offer counseling appointments Monday through Sunday, 8:00 – 19:00. Our Intake team will try to match you with an appropriate therapist according to your preferred availability.

No, our therapists do not prescribe medication. They will assist you in working with your physician to obtain appropriate medication or refer you to a psychiatrist for medication if they feel it is warranted.

Tokyo Metropolitan Office – Car parking is not available within the building. However, there are commercial parking services around the vicinity. If you wish to come by car, please arrive 10-15 minutes ahead of the appointment to give yourself time to look for available parking space.

Okinawa Offices (Mizugama & Sunabe) – Parking is available along the sea wall. Each office also has limited street parking at the end of the block.