MESSAGE FOR OUR CHAT USERS:
We have changed our chat service hours to make it easier for you to get support. Our CHAT SERVICE is now available everyday from 4PM. Our new CHAT service hours are
Monday to Thursday 16:00 – 23:00
Friday 16:00 – 23:00
Saturday & Sunday 16:00 – 05:30
Monday to Thursday 16:00 – 23:00
Friday 16:00 – 23:00
Saturday & Sunday 16:00 – 05:30
You can connect with the Lifeline by chat or call us TOLL FREE at 0800-300-8355.
You can also reach the Lifeline by calling us at 03-5774-0992.
TELL Lifeline is available
Saturday 09:00 – Monday 23:00 (Continuous service)
Tuesday – Thursday 09:00 – 23:00
Friday 09:00 – 02:00
Our hours of operation are split between our phone and chat service.
Please check the weekly hours below to see whether we are available via phone, chat or both.
If you are in danger from yourself or others, please call the police (110) or ambulance / fire (119). Do not hang up until the operator does.
Mondays
Phone: 05:30 – 23:00
Chat: 16:00 – 23:00
Tuesdays
Phone: 09:00 – 16:00; 19:30 – 23:00
Chat: 16:00 – 23:00
Wednesdays
Phone: 09:00 – 16:00; 19:30 – 23:00
Chat: 16:00 – 23:00
Thursdays
Phone: 09:00 – 16:00; 19:30 – 23:00
Chat: 16:00 – 23:00
Fridays
Phone: 09:00 – 16:00; 19:30 – 23:00
Chat: 16:00 – 23:00
Saturdays
Phone: 09:00 – 23:00
Chat: 16:00 – 05:30
Sundays
Phone: 05:30 – 23:00
Chat: 16:00 – 05:30
Please understand that there may be some last minute changes due to emergencies. Thank you for your understanding.
To know more about TELL and the services provided, please visit TELL’s Facebook page, join us on Twitter, or view our official Instagram account.