Worried About Someone?

Worried About Someone?

If you’re worried that a friend or someone close to you may need support, trust your instinct. As a family member, partner, friend, or work colleague, you are in the best position to notice if someone close to you is struggling to cope. If you think the person life is in immediate danger please call 119 for an ambulance or 110 for the police. Our TELL Lifeline volunteer support workers can also offer resources and support in confidence every day of the year between 9am – 11pm on the phone line (03 5774 0992) and every Friday, Saturday and Sunday night from 10:30pm – 2:00am.

Listen and offer support

If you think that someone you know might be struggling, find an opportunity to talk to them directly about your concerns. For most people listening and showing you care will help.
  • Listen carefully to what is troubling them.
  • Asking open questions about how they are feeling.
  • Talk gently about your concerns and the things you have noticed.
  • Giving them time and space to tell you about what they are going through.
  • Listen without being judgmental or offering solutions.
  • If you think the problem is serious encourage them to get professional support.
Warning signs and risk factors

Encourage them to see a doctor

Many people feel such relief that someone has noticed they are struggling and have taken the time to ask them about it. However, if you are still worried about them, then getting help and support will be very important.
  • You can help by encouraging them to make an appointment with a doctor or counselor.
  • You may need to make the appointment and accompany them to the doctor.
  • If they are already seeing someone, encourage them to stick with their treatment plan, or to seek different treatment if no improvement occurs.

Concerned about a friend on Facebook or online?

That’s why at TELL we’re working with Facebook to help support people struggling to cope. If you see someone online who is suicidal, there are several steps you can take to help this person.
  • It’s important to look out for friends, loved ones and family members online in the same way that we look out for people in everyday life.
  • Don’t presume they’re faking it. They’re reaching out.
  • Take his or her words seriously and respond with compassion.
  • Encourage him or her to reach out for help to a friend, family member, counselor, clergy and other community members.
  • Encourage him or her to call the Lifeline at 03 5774 0992. Tell him or her, the Lifeline is available every day of the year between 9am – 11pm all over Japan.
  • If the person does not feel comfortable talking on the phone, they can also contact TELL Chat on Fridays, Saturdays and Sundays between 10:30pm and 2:00am.
  • If the person online is saying he or she is going to kill him or herself at that moment or is in the process of attempting suicide, please try to find the person’s location and call the local police or emergency services.
  • Ask them where they are.
  • Tell them that you have to contact the authorities to get them help and continue to encourage them to reach out to a professional.
  • You can report suicidal content directly via Facebook if you’re concerned about a friend’s status.