If you see the online icon below, the chat service is available.
Connect with us. You don't have to be alone.

If you see the offline icon during our regular service hours, this means all our support workers are currently busy, please try again later. If it is an emergency please access the numbers on the right.

If you are unsure whether the chat service is available or not, you can check our daily hours here, or see our social media.

110 Police
03-3501-0110 English speaking police (24 hours)
119 Ambulance (24 hours)
119 Fire (24 hours)

It is really simple - here's how it works.

  • Click on the chat icon
  • Answer the brief pre-chat questionnaire
  • Read and accept the chat terms and conditions
  • Wait for the next available support worker

Tell Chat


Questions you may have about chat

Terms and Conditions

By using TELL Chat,  you expressly acknowledge and agree to the following Terms and Conditions