TELL Japan

Lifeline Support Worker Training

Becoming a Lifeline Support Worker

We’re behind you all the way with the training and give you the support you need to volunteer on the Lifeline. Your training will teach you how to actively listen, be non-judgmental and empathetic to callers without being overwhelmed yourself. You’ll be surrounded by people with the same motivation as you.

What’s in it for you?

  • Personal and professional growth
  • Potential career opportunities and improving your CV
  • Giving back to your community
  • Ongoing support in your work with Lifeline
  • Learning new skills and experiencing new things
  • Meeting new people and making new friends
  • Belonging to the TELL community
  • Training and development opportunities
  • Knowing that by volunteering you really are making a difference!


“I’m not sure I’m the right kind of person…”

After you have submitted your application with us, we’ll invite you to a selection interview to go over the training in more detail with you and discuss any questions and concerns you may have.

This helps us get to know each other, and both decide if volunteering on the Lifeline is right for you.

“I don’t have much spare time”

Training as a Lifeline volunteer takes place over a nine-week period. Most of the training is conducted online at times that suit you, with three weekend workshops. You will have the opportunity to join group discussion forums, watch video presentations and practice your skills with trained Lifeline volunteers through telephone role-plays or in-room discussions.

After you have graduated from the basic training you will undertake an apprenticeship on the Lifeline where you will receive additional support and guidance by experienced trainers and phone counselors.

Once you have graduated to a Lifeline Support worker we ask for a 10-hour commitment per month for a minimum of 12 months. This is two four-hour shifts each month at times that suit your schedule and two hours of group support and supervision.

“I’m under 21 years old”

You do need to be over 21 to be a Support Worker for TELL Lifeline.

Some support roles can be done under 21, so it’s worth enquiring what vacancies we have. There is no upper age limit.

“I am not a native English speaker”

Many of our Support Workers are not native English speakers. But you do need to be relatively fluent in speaking English.

“I actually just need a placement for my counseling course. Can I do this at TELL?”

It takes time to develop the skills and knowledge you’ll need to be a Lifeline volunteer, which means that this role is not appropriate for those looking for short-term placements of less than a year.

We invest in selecting, training and supporting our volunteers, so we’re looking for people who want to stay with us for a while.

To inquire about work experiences, internships, and other volunteer opportunities, please contact us.

“I am applying for a counselling course. I would like to get a reference based on my experience with TELL. Is this ok?”

Many of our Support Workers have used TELL to support their application to a variety of courses and placements. However, in order for us to be able to write knowledgeably about you and your skills, we need to get to know you and this takes time. TELL will not provide references or recommendations for volunteers until they have spent a year volunteering with us.

Still not sure about becoming a Lifeline Support Worker?

If you have any queries about becoming a TELL Lifeline volunteer, please call 03-4550-1191 or email:

Click here to Apply for Lifeline Support Worker Training

Spring 2018 Training Dates

Tokyo: Feb 24th – May 19th

In person mandatory sessions: Feb 24th, Apr 7th, May 19th

Outside Kanto area: Oct 1st – Dec 10th

Mandatory sessions: Sep 30th, Nov 11th, Dec 9th

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