TELL Corporate Services Manager

About us

TELL is a not-for-profit organization dedicated to providing the best, most effective support and counseling services to the international community in Japan, specifically to address the country’s growing (and in many cases unmet) mental healthcare needs.

Overall

Reporting to the Outreach Services Director, this full-time position will be responsible for engaging with corporations and organizations to secure and develop EAP programs using TELL clinicians and mental health service providers. The position also involves developing, implementing, and evaluating program objectives and activities to support business decision-making and to ensure the smooth and efficient operation of EAP programs for TELL. 

Roles and Responsibilities

  • Increase TELL’s EAP relationships and clients. Expand reach across Japan to reach vulnerable populations. Work with Corporations to identify and deliver EAP Programs.  
  • Coordinate and promote corporate workshops. Work with the Outreach Manager and Clinical Director to package EAP programs for Corporates.  Deliver TELL service presentations to corporates 
  • Solicit corporate CSR relations, sponsorships, grants, and donations.
  • Maintain regular and constant relationships/interaction with clients, EAP providers, and clinicians 
  • Assist the Directors in developing business plans to generate income from various sources
  • Networking at events, meetings, or conferences 
  • Improve and develop communications material for the organization such as brochures, website, annual report, posters etc.
  • Suggest other innovative ideas for effective resource mobilization
  • Monitor, evaluate, and identify learning points from each area of activity 
  • Achieve agreed income targets and ROI
  • Efficiently utilize Salesforce or spreadsheets to track and maintain EAP contracts and status updates
  • Report on a weekly basis in clearly understood terms the current status of each EAP or Corporate program 

 

Locations and Commitments:

  • Work on-site at TELL’s offices or in other locations depending on necessity (including WFH) 
  • Work Hours: a minimum of 160 hours per month dedicated to this role (40 hours a week)
  • Working hours 9:00 – 6:00 (one-hour lunch break)
  • 10 days annual paid leave 
  • All commutation, health, and welfare benefits included 
  • All commuting and IT costs necessary for developing EAP program outreach to be paid by TELL

 

Candidate Requirements 

  • Excellent interpersonal, communication and organization skills.  
  • Ideally bilingual; able to converse in English and Japanese
  • Corporate Relation Management skills 
  • Handles both routine and confidential information in an appropriate, respectful manner
  • Excellent customer service skills, attention to detail, ability to plan and manage multiple tasks simultaneously
  • Ability to remain flexible and prioritize job duties independently.
  • Strong written and verbal communication, organization and interpersonal skills, proficient in Google Suite and Salesforce applications, spreadsheets, and presentations 
  • Ability to work well as a member of a team is essential for this function because this role interacts with other members of the Outreach, Lifeline, and Clinical teams.